Last Updated: January 2026

Kritiya Privacy Policy – Your Data, Our Responsibility

Your personal information on Kritiya is held to the strictest security standards. We explain clearly what data we collect, why we collect it, and how we keep it protected.

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Your Privacy
Our Top Priority
256-bit SSL Encryption
Your Data Is Never Sold to Third Parties
Right to Erasure at Any Time
Core Principles

How Kritiya Protects Your Privacy

Six core pillars of our data protection policy that keep every piece of your information safe

Encrypted Data Storage

All your personal information and financial transaction details are stored with 256-bit AES encryption. No one can access this data without authorization.

No Sale of Data

Kritiya never sells your personal information to any external company or individual. Data is used solely to improve our services.

Right to Erasure

You may request the deletion of your personal data at any time. Your request will be honored unless we are legally required to retain the data.

Secure Connection

All pages on Kritiya are secured with HTTPS. Every exchange of data between your browser and our servers is fully encrypted.

Restricted Access

Only authorised Kritiya staff can access specific data for designated purposes. All access is logged.

Notice of Policy Changes

If any changes are made to this Privacy Policy, you will be notified in advance at your registered email address. If you do not agree to the changes, you will have the option to close your account.

1Introduction

Kritiya ("we", "us") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the Kritiya platform, how we use it, and how we keep it secure.

This policy applies to Kritiya's website, mobile app, and all related services. By creating an account or using the platform, you are deemed to have accepted the terms of this policy.

In Brief: Kritiya collects only what's necessary, never sells your data to third parties, and keeps your information secure at all times.

2What Information We Collect

Kritiya collects two types of data — information you provide directly and information collected automatically.

Information You Provide Directly

Data Type Purpose Mandatory
Full Name Identity Verification & Account Creation Yes
Date of Birth Age (18+) Verification Yes
Email Address Communications & Security Notifications Yes
Mobile Number OTP Verification & Support Yes
Address KYC Verification & Anti-Money Laundering Yes
National ID / Passport Identity Verification (KYC) Withdraw
Payment Details (bKash/Nagad number) Processing Transactions In Transactions

Information Collected Automatically

  • IP Address and Approximate Location
  • Device type, operating system, and browser version
  • Time spent on the platform and pages visited
  • Gaming Activity & Betting History
  • Time of login and logout
  • Data Collected via Cookies (see Section 5 for details)

3Why We Use Your Information

Kritiya uses your information only for specific, clearly defined, and lawful purposes. There is no irrelevant or excessive use of your data.

  • Account Creation, Management & Verification
  • Processing financial transactions and ensuring security
  • Providing customer support and technical assistance
  • Fraud & Money Laundering Detection and Prevention
  • Compliance with legal obligations imposed by regulatory authorities
  • Improving platform performance and service quality
  • Building a Personalized Gaming Experience
  • Sending promotional offers with your consent

Kritiya never shares your data with third parties for advertising purposes. You can unsubscribe from marketing emails or notifications at any time.

4Who Your Data Is Shared With

Kritiya does not share your information with third parties, except in the limited circumstances outlined below:

  • Payment Processors: Necessary transaction details are shared with bKash, Nagad, or your bank to process payments.
  • Game Providers: Limited session data is shared with game providers such as Pragmatic Play and Evolution to operate games.
  • Legal Obligations: We may be required to disclose information under court order or at the request of a regulatory authority.
  • Fraud Prevention: Limited information may be shared with authorised security agencies.
  • Business Transfers: If Kritiya is merged or acquired, the new owner is bound to uphold the same privacy policy

Rest assured: All third parties with whom data is shared are required to uphold privacy standards equivalent to those of Kritiya.

5Cookie Policy

Kritiya's website uses cookies — small files stored in your browser that help enhance your experience.

You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform functionality.

6Your Rights

You have full control over your data on Kritiya. Here's a detailed breakdown of each right you hold:

Right of Access
You may request to know what information Kritiya holds about you. This is typically provided within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction — either directly through Account Settings or by contacting Support.
Right to Erasure
You may request account closure and deletion of your data, unless we are required to retain it by law.
Right to Restrict Processing
You may request that we restrict or pause the processing of your data for specific purposes.
Right to Data Portability
You may request a download of all your data in a standard, portable format.

To exercise any of the rights above, email us at support@kritiya.app. We will respond within 30 days.

7Data Retention Period

Kritiya does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory obligations.

  • Active Account Data: Retained for as long as the account remains active
  • Financial transaction records: retained for up to 7 years as required by law
  • KYC documents: 5 years after account closure
  • Gaming activity logs: 3 years
  • Support Conversations: 2 years
  • Cookie data: retained until the end of your browser session or for up to 1 year

8Child Protection

Kritiya's services are intended for users aged 18 and above. We do not knowingly collect personal information from minors.

If you believe a minor's information has been collected by mistake, please contact support@kritiya.app immediately. The data will be promptly deleted and the account will be closed.

Parents can use parental control software to manage their children's internet access. Kritiya is committed to promoting awareness around responsible gaming.

9Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Kritiya's privacy team takes all complaints seriously.

  • Email: support@kritiya.app
  • Live Chat: Directly within the platform
  • Response Time: Typically within 48 hours

Policy Updates: You will be notified at your registered email address at least 30 days before any changes to this Privacy Policy take effect.


FAQs

General Questions

Everything You Need to Know About Our Privacy Policy

Participating in Kritiya's tournaments or leaderboard programmes does not expose your personal information. Leaderboards display only your chosen username or display name — your real name, email, or mobile number is never shown. Before joining a tournament, you may set a separate display name if you wish. Other participants will only see your score and display name. Ranking data may remain on the platform for a set period after the tournament ends.

When a match or event is cancelled or abandoned mid-way, Kritiya follows specific rules. The general policy is: if a match is cancelled before it starts, all bets are refunded. If a match is cancelled after a certain amount of play (typically more than 50% of scheduled time), bets may be settled based on the results confirmed up to that point. For live betting, settlement may be based on the score at the time of cancellation. Rules may vary by event, so it's advisable to check the specific rules for the relevant event before placing a bet.
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