After logging in to Kritiya, from the main menu "Bet" Go to the section. You'll see a red "LIVE" badge. Click on that match to view real-time scores, match statistics, ball speed, and other detailed information. For cricket matches, over-by-over updates are available. Football goal updates typically come through within 20–30 seconds.
If you're using the Kritiya app, keep push notifications on — you'll get instant alerts for key moments like goals or wickets. Live betting odds update every few seconds, so make your decisions quickly.
If you're using the Kritiya app, keep push notifications on — you'll get instant alerts for key moments like goals or wickets. Live betting odds update every few seconds, so make your decisions quickly.
Two-Factor Authentication (2FA) is not mandatory, but it is strongly recommended. To enable it:
- Log in to Kritiya and click on the profile icon
- "Security Settings" or "Security" Go to Section
- "Two-Step Verification" Toggle the option to enable it
- A verification code will be sent to your registered mobile number — enter it to confirm
Kritiya is an internationally licensed online gaming platform. The platform international gaming authority is regulated and transparency is ensured through regular third-party audits. Security operates on multiple layers:
- SSL Encryption: All data is transmitted in encrypted form
- Separate fund storage: Member funds are kept separate from the company's operational funds
- Fair Odds: RNG (Random Number Generator) certified — results are fully unbiased
- KYC Verification: Identity verification helps prevent fraud
If you forget your password, you can recover it through two methods:
Method 1 – Via Email:
Method 1 – Via Email:
- Go to the login page and "Forgot Password?" Click the link
- Enter your registered email address
- A reset link will be sent to your email (may take 5–10 minutes — check your spam folder)
- Click the link to set a new password. The link expires after 1 hour.
- Enter your registered mobile number
- You'll receive a 6-digit OTP — use it to create your new password
A wagering or rollover requirement means you must place bets totalling a multiple of your bonus amount before you can withdraw it. Here's how it works:
Example: You deposited ৳1,000 and received a ৳500 bonus. If the wagering requirement on the bonus is 5x then you'll need to wager 5 times the bonus amount — i.e., ৳2,500 (500 × 5).
Important:
Example: You deposited ৳1,000 and received a ৳500 bonus. If the wagering requirement on the bonus is 5x then you'll need to wager 5 times the bonus amount — i.e., ৳2,500 (500 × 5).
Important:
- Not all bets count toward wagering — generally only bets with minimum odds of 1.5 are counted
- Terms may differ for Sports Betting and casino games
- The wagering deadline is typically 30 days from the date the bonus is received
- Your remaining wagering progress can be viewed under the "Bonus" section of your account
For deposits made via bKash or Nagad, typically 5–15 minutes funds are credited to your Kritiya account. In some cases, banking network delays may extend this to up to 30 minutes. If it has been more than 30 minutes:
Step 1: Open your bKash/Nagad app, check your transaction receipt, and note the Transaction ID (TrxID).
Step 2: Go to Kritiya's Live Chat or support@kritiya.appto email us.
Step 3: Provide your transaction ID, the time of transfer, the amount, and your Kritiya username.
Common reasons:
Step 1: Open your bKash/Nagad app, check your transaction receipt, and note the Transaction ID (TrxID).
Step 2: Go to Kritiya's Live Chat or support@kritiya.appto email us.
Step 3: Provide your transaction ID, the time of transfer, the amount, and your Kritiya username.
Common reasons:
- Incorrect reference number was used
- Minimum deposit amount not met (usually ৳500)
- Temporary issue with the payment gateway
Common reasons your Kritiya account may be locked, and how to fix them:
Reason 1 – Repeated incorrect password: After 5 consecutive incorrect password attempts, your account 30 minutes gets locked automatically. Wait 30 minutes and try again, or reset your password.
Reason 2 – KYC verification pending: If KYC verification is incomplete, your account may be restricted when attempting a large withdrawal. Please upload your ID document to proceed.
Reason 3 – Suspicious activity: If unusual login activity or transactions are detected for security reasons, the account may be temporarily suspended. In this case:
Reason 1 – Repeated incorrect password: After 5 consecutive incorrect password attempts, your account 30 minutes gets locked automatically. Wait 30 minutes and try again, or reset your password.
Reason 2 – KYC verification pending: If KYC verification is incomplete, your account may be restricted when attempting a large withdrawal. Please upload your ID document to proceed.
Reason 3 – Suspicious activity: If unusual login activity or transactions are detected for security reasons, the account may be temporarily suspended. In this case:
- Email us at support@kritiya.app
- Provide your ID and account details
- Usually restored within 24 hours