Your Wellbeing Is Our Responsibility

On Kritiya Responsible Gambling – Let Entertainment Be Enjoyable

Gaming is only enjoyable when it stays in control. At Kritiya, you'll find all the tools, information, and support you need for responsible gaming – so playing always stays a source of fun, not stress.

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Safe Gaming Pledge
Kritiya Is Always by Your Side
Time Limit
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Deposit Limit
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Self-Exclusion
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24/7 Support
Protection Tools

How Kritiya Keeps Your Gaming Safe

For responsible gambling, Kritiya provides several powerful tools that you control entirely on your own

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Protect yourself from spending beyond your budget.

Session Time Limit

Set a limit on how long you play in one sitting. Once the time is up, Kritiya will automatically send you a reminder.

Loss Limit

If your losses exceed a set amount, Kritiya will automatically stop your gaming session. Keep your losses under control.

Cooling-Off Period

Need a short break? Set a cooling-off period anywhere from 24 hours to 6 weeks.

Self-Exclusion

Use self-exclusion to take an extended break. Lock your account for anywhere from 6 months to 5 years, or close it permanently.

Activity Report

View a detailed report of your gaming history, deposits, and wins and losses. Stay informed.

What Is Responsible Gaming?

Responsible Gaming means playing in a way where entertainment is the goal, and gaming doesn't negatively affect other areas of your life — your responsibilities, your relationships, your wellbeing. For Kritiya, this isn't just a policy — it's a deep commitment to every one of our members.

Gaming is a form of entertainment — much like watching a cricket match or a film, it's simply a way to enjoy your time. But when gaming gets out of control, it can become a real problem. Kritiya never wants any of its members to reach that point.

Online gaming is still relatively new to many people in Bangladesh. It's not always easy to know when gaming stays healthy and when it starts becoming a problem. Kritiya is working to close that gap — raising awareness in plain language, providing practical tools, and being there every step of the way.

Following Kritiya's responsible gambling policy means helping every member stay aware of their own gaming behaviour. From deposit limits to full self-exclusion, every tool is placed in the member's hands so they can make their own informed decisions.

Recovery from problem gaming is possible, and asking for help isn't a sign of weakness — it takes real courage. Kritiya's support team is always ready to listen, without any judgment.

Remember: Winning is never guaranteed in gaming. Accept losses as part of the experience. Placing bigger and bigger bets to try to "win back" what you've lost is one of the most common — and costly — mistakes you can make.

How to Build Healthy Gaming Habits

Sticking to a few simple responsible gambling rules keeps gaming enjoyable at all times. Decide how long you'll play each day before you start, and stick to it. Set a budget before you play and never go over it. Never gamble with borrowed money or funds that someone else urgently needs.

Don't treat gaming as a source of income — it's entertainment. Time with family, catching up with friends, pursuing hobbies — these things matter more than gaming. Use Kritiya's responsible gaming tools, and if something feels off, reach out to our support team right away.

Healthy Gaming Tips

  • Set a Budget Before You Play
  • Take Regular Breaks
  • Don't Chase Your Losses
  • Never bet with borrowed money or funds meant for emergencies
  • Don't play after drinking alcohol
  • Treat Wins as a Bonus, Not a Guarantee

Alerts

Signs of Problem Gaming

The signs below are your cue to take action. If you notice them in yourself or someone close to you, seek help.

1
You're spending beyond your budget and can't seem to stop
2
Placing bigger bets in an attempt to recover lost money
3
Gaming is cutting into time with family, friends, or work
4
You're hiding your gambling from family or lying about it
5
Playing with borrowed money or dipping into your savings
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Feeling restless or irritable when you can't game
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Neglecting sleep, meals, or your own health
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Unable to focus on work or studies
9
You want to stop but find you can't

If you notice three or more of the above signs: Please contact Kritiya support. We're here to help — no judgment, no questions asked.

Self-Assessment

Is My Gaming Under Control?

Answer the questions below honestly. This is a simple self-assessment — it's not a substitute for professional help.

In the past month, have you played beyond your budget?
Have you ever chased losses by placing bigger bets after losing?
Have you hidden your gaming from family or someone close to you?
Has gaming affected your work, studies, or family responsibilities?
Have you tried to stop gambling but couldn't?


Limit Setting

Set Your Own Limits

You can set or update these limits at any time from your Kritiya account settings.

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Daily Deposit

Daily maximum deposit limit

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Weekly Limit

Total weekly deposit limit

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Monthly Limit

Total monthly deposit cap

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Session Time

Limit on continuous play duration

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Loss Limit

Maximum loss threshold before play stops

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Self-Exclusion

Account Lock for a Full Break

How to Set Limits

1
Log In to Your Account
Log in to Kritiya, click on your profile icon, and go to "Account Settings".
2
Open the Responsible Gaming Section
From the settings menu, select the "Responsible Gaming" option.
3
Set Your Preferred Limits
Choose from deposit, loss, or session limits and set the boundaries that work best for you.
4
Confirm
You'll receive a confirmation email once your limit is set. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

How Self-Exclusion Works

Cooling-Off (Short-Term)
From 24 hours to 6 weeks. Deposits and bets are not possible during this period. Your account reactivates automatically once it ends.
Long-Term Self-Exclusion
6 months to 5 years. Your account is fully locked during this period. To reactivate after it ends, please contact support.
Permanent Self-Exclusion
Your account will be permanently closed. This cannot be undone. If you have a remaining balance, please withdraw it before closing your account.
Q&A

FAQs

Responsible Gaming — Frequently Asked Questions

To update your account details, log in to Kritiya and click the profile icon in the top right corner. From there, go to "Profile Settings" or "My Account". Email and password can be changed directly. However, to update your name or mobile number, you'll need to email support@kritiya.app or contact us via live chat due to KYC verification requirements. For a mobile number update, an OTP will be sent to your old number and your new number will need to be verified. For security reasons, this change may take 24–48 hours to process.

Kritiya's customer support is available 24/7, every day of the week. The easiest way to reach us is the live chat button at the bottom right of the platform — you'll typically get a response within 5 minutes. Prefer email? Write to us at support@kritiya.app and we'll usually reply within 24 hours. Requests related to responsible gaming or self-exclusion are treated as a priority and handled even faster. Our support team speaks Bangla, so you can explain anything comfortably in your own language.

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Play Responsibly, Play Happy

Playing at Kritiya isn't just about winning – it's a safe way to have fun. Register today and stay in control with our responsible gaming tools.

18+ Only
24/7 Bangla Support
Responsible Gaming
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